At Glizmet.com (the “Website” or “Platform”), we value your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, store, and protect your personal information when you visit our website, create an account, or place an order.
By using our Website or providing us with your personal data, you consent to the practices described in this Policy. If you do not agree, please do not use our services.
1. Information We Collect We collect the following personal data:
- Name (billing and shipping name)
- Mobile number (for delivery, OTP, and confirmations)
- Email address (for order confirmations, tracking, and communications)
- Full shipping address
- Order history
- IP address (for security purposes)
- Browsing data (via tools like Google Analytics, if enabled)
We do not collect sensitive payment details such as full credit/debit card numbers, CVV, or expiry dates. These are handled directly by our payment gateways (via secure redirection), and we only receive transaction IDs and status.
We also use cookies for:
- Essential cookies (site functionality)
- Analytics cookies (e.g., Google Analytics for site improvement)
- Marketing cookies (targeted ads and promotions)
We are developing a cookie consent banner and will notify users upon implementation.
2. How We Collect Information
- Directly from you during account registration, checkout, or contact forms.
- Automatically via cookies, server logs, and analytics tools.
- From third parties (e.g., payment gateways for transaction confirmation, courier services for delivery updates).
3. How We Use Your Information We use your data to:
- Process and fulfill orders
- Provide customer support and order tracking
- Send confirmations, updates, and essential communications
- Improve our Website and services (analytics)
- Send marketing promotions (only with your consent)
- Comply with legal obligations (e.g., tax records, dispute resolution)
4. Sharing Your Information We share your data only when necessary:
- With payment gateways (e.g., for transaction processing — no card details stored by us)
- With courier/delivery services (shipping address and contact for delivery)
- With legal authorities if required by law
We do not sell your personal data to third parties. All sharing is limited to the purpose of providing our services.
5. Data Storage and Security Your data is stored on secure foreign hosting servers with industry-standard encryption and security measures. We implement appropriate technical and organizational safeguards to protect against unauthorized access, loss, or misuse.
6. Data Retention We retain your data only as long as necessary:
- Account and order history: As long as your account is active, or up to 6 years to comply with legal and accounting requirements.
- Upon account deletion request, we will delete your personal data (except where retention is required by law).
7. Your Rights Under applicable laws (including the Personal Data Protection Ordinance 2025), you have the right to:
- Access your personal data
- Correct inaccurate or incomplete data
- Request deletion (“right to be forgotten”)
- Withdraw consent for marketing or non-essential processing
- Object to certain processing
To exercise these rights, email us at hello@glizmet.com. We will respond within a reasonable time (usually 30 days).
8. Children’s Privacy Our Website and services are not intended for individuals under 18 years of age. We do not knowingly collect data from minors. If we become aware of such data, we will delete it immediately.
9. Changes to This Policy We may update this Privacy Policy from time to time. Changes will be posted here with the updated date. Continued use of the Website after changes constitutes acceptance.
10. Contact Us For any questions or requests regarding your data, contact: Email: hello@glizmet.com Address: Fatima Tower, In front of Cambrian College, Bank 5th Floor, G Block, Halishahar, Chittagong, Bangladesh.
Thank you for trusting Glizmet!