Refund & Return Policy – Glizmet

Effective Date: 27 February 2026

Glizmet (“we”, “us”, “our”) is a lifestyle brand offering men’s and women’s clothing, cosmetics, makeup, and related products via https://glizmet.com. We want you to be completely satisfied with your purchase. This Refund & Return Policy outlines the conditions under which returns, exchanges, and refunds are accepted.

1. Return Window

You may request a return or exchange within 10 (ten) calendar days from the date of delivery. The request must be made through our support channel (support@glizmet.com) with order number and photos of the product.

2. Eligible Products & Conditions

To be eligible for return or exchange, all items must meet the following conditions:

  • Be unused, unworn, and in the same condition as received.
  • Have all original tags, labels, and packaging intact.
  • Include all accessories, free gifts (if any), and original invoice.
  • Be returned in the original packing box/bag provided by Glizmet.

3. Return Categories

  • Clothing & Accessories (men’s & women’s wear): Returns accepted for:
    • Wrong size, color, or style received
    • Product does not match the description
    • You simply do not like the product (change of mind)
  • Cosmetics, Makeup & Personal Care Products: No returns or refunds are accepted once the seal is broken or the product is opened due to hygiene and safety reasons. Returns only possible if:
    • Product is received damaged, defective, or expired
    • Wrong product delivered
  • Non-returnable / No Refund Items (explicitly marked on product page or invoice):
    • Perfumes, deodorants, undergarments, intimate wear
    • Pierced earrings, customized/personalized items
    • Sale/final clearance products (unless defective)

4. Return Process

  1. Email us at support@glizmet.com within 10 days of delivery with:
    • Order number
    • Reason for return
    • Clear photos of the product (with tags & packaging)
  2. We will review and approve (or reject) your request within 48 hours.
  3. If approved, ship the product back to us using a reliable courier.
    • Return shipping cost must be borne by the customer unless the return is due to our error (wrong/defective item).
  4. Once we receive and inspect the item (usually 2–4 business days), we will process the refund or exchange.

5. Refund Process

  • Refunds will be issued to the original payment method (bKash, Nagad, bank transfer, card, etc.) within 10 business days after we receive and approve the returned item.
  • Refund amount = Product price + any applicable discount (excluding delivery charge unless the return is due to our mistake).
  • Delivery charges are non-refundable in case of change-of-mind returns.
  • If paid via bKash/Nagad, refund may take 5–7 working days depending on the gateway.

6. Exchange Policy

  • Exchanges are subject to stock availability.
  • If the desired size/color is out of stock, we will issue a refund instead.
  • Exchange shipping cost is borne by the customer unless it’s our error.

7. Damaged / Defective / Wrong Item

  • If you receive a damaged, defective, or incorrect product, please contact us within 48 hours of delivery with photos.
  • We will arrange a replacement or full refund (including delivery charge) at no extra cost to you.

8. Important Notes

  • We reserve the right to reject returns that do not meet the above conditions.
  • Products must be returned in sellable condition; otherwise, return may be declined.
  • We do not accept returns for products marked “No Return/No Refund” unless defective.
  • All decisions regarding returns/refunds are final and at Glizmet’s discretion.

9. Contact Us

For any return/refund queries: Email: support@glizmet.com Subject line: Return/Refund – Order #[Your Order Number]

We are committed to resolving issues quickly and fairly.

Thank you for shopping with Glizmet!